Terms & Conditions

Wheels A Million LLC • 4511 NE 5th Terrace, Oakland Park, FL 33334 • 754-444-2869

Effective November 13, 2026. These terms apply to every order placed on or after this date.

1. Accepting These Terms

Every invoice includes a link to these Terms. By paying the invoice or any part of it, the buyer confirms that they have read and agree to these Terms. The version of these Terms in effect on the day of the first payment applies to that order.

Picture ID required: Before any order ships, the buyer must text or email a clear photo of a valid government-issued picture ID. The name on the ID must match the name on the invoice and the payment. Orders will not ship until the ID is received. The ID is used only to verify the buyer’s identity and is kept private.

2. Payment

These Terms apply to every order, whether it is paid in full when placed or with a deposit and the balance before shipping. Deposits are non-refundable. Payment must be received in full before the order ships.

No fee

ACH: pay through the invoice sent to your email.
Zelle.
Wire transfer: no fee from us; your bank may charge a fee.

With a surcharge

If you prefer one of these methods, let us know so we can update your payment link:

Card payments: 4% surcharge
PayPal: 4.8% surcharge
Venmo: 4% surcharge
Financing through Affirm, Snap, Acima or American First Finance: 4% surcharge

We do not take payments over the phone. We do not ship COD.

3. Cancellations, Changes and Returns

Every order is made for a specific customer and truck, so all sales are final once the order is placed.

Changes before shipping: an order may be exchanged before it ships for a 20% restocking fee plus any price difference.
Unpaid balance: if an order is ready to ship and the balance is not paid within 30 days of our notice, the order is considered cancelled and the deposit is kept. Stay in contact if you need more time to pay!
Refused delivery: if the buyer refuses a shipped order, the buyer pays shipping both ways plus a 50% restocking fee.
Our mistake: if we send the wrong product, we will correct it as fast as possible and pay shipping both ways. The item is still non-refundable, but we will make it right.

4. Designs, Renderings and Engraving

We send a rendering for approval before cutting. Once the buyer approves the rendering, the design is final.
Pictures on our website and social media are for display only. Finished wheels may differ slightly.
Trucks shown with our products do not indicate a specific lift, offset or measurement.
We do not engrave the names of other wheel brands, no exceptions.

Wheel blanks and replacement wheels

We do not manufacture wheel blanks. We source blank and classic wheels from third-party manufacturers and machine your design, bolt pattern and center bore in-house. Manufacturers can change the shape, lip profile, dish depth, spoke geometry and barrel dimensions of their blanks at any time without notice, and blanks from the same model line can vary between production runs. By placing an order, the customer agrees that:

The design is machined as specified, but the final shape and profile depend on the blank available at the time of production.
Wheels A Million is not responsible for differences in lip style, dish depth, profile or shape caused by the blank manufacturer, and a new wheel is not guaranteed to match a previous order.
No refunds or chargebacks will be accepted for profile, lip or shape differences that come from the blank manufacturer.
Need a close match to a wheel you already have? Tell us before ordering so we can check current blank availability.
All sales are final once machining has begun.

5. Fitment and Installation

Our advice assumes the truck is stock. If anything on your truck is different, we need to know. Pictures help a lot. For custom setups, please be patient: we will need many measurements and pictures to make sure everything works.
We give our best advice based on what has worked for other customers, but every truck is different. The buyer is responsible for confirming that the wheels, adapters and tires fit their truck. We are responsible for making parts that fit their stated purpose.
Test-fit all wheels and check clearance before mounting tires. We are not responsible for contact or rubbing with fenders, leaf springs, brakes, suspension or any other part of the truck, or for the changes needed to fix it (lift, trimming, spacers, longer studs, ET nuts and similar).
Installation must be done by a professional tire and wheel installer.
Torque: adapter lug nuts must be torqued to 450 ft-lbs. Direct bolt-on wheels use the truck’s stock torque specification. All lug nuts must be re-torqued after the first 50 to 100 miles.
We are not responsible for installer costs or for repairs caused by improper installation.
Not included in our work: truing tires, lug nuts or studs different from stock, bagging tires, balancing, alignment, ball joints, regular maintenance, polishing or re-polishing, lifting, lowering, adjusting the truck to fit the wheels and tires, delivery or redelivery to or from your location, or repair of parts damaged in shipping.
Facing: we can take up to 0.25 in off the face of a wheel to bring it closer to the fender. We never make a wheel sit under the fender unless it is written on the invoice, and this is only available on a flat face.

6. Direct Bolt-On Wheels

Direct bolt-on wheels are not guaranteed to tuck under the fenders, even after facing. They may stick out past the rear fenders. The only way to tuck is with flat face wheels and low profile tires.
Direct bolt-on wheels may require changes to the truck, including but not limited to lifting, trimming, spacers, replacing stock studs or using extended thread nuts (ET nuts). Make sure to adjust the truck accordingly.
Dodge, Chevy and GMC are TRICKY for direct bolt-on setups with oversize tires! If you choose this route, it WILL NOT be a plug-and-play application, and you will need to adjust the truck to fit the wheel and tire combination.

7. Shipping and Delivery

Timing

Delivery times are estimates, not guarantees. Most orders ship within 10 days, depending on stock; custom work such as powder coating takes longer, and we will give you a realistic time frame when you order.

Insurance

Every shipment is insured. The insurance premium (up to $50) is added to every quote, and the insurance carries a $500 deductible.

Inspect on delivery

Inspect every shipment and note any visible damage or missing pieces on the bill of lading before signing. If it is not noted on the bill of lading, the freight claim will not be accepted.
Take pictures of everything at the time of delivery. No proof = no claim.
Report shipping damage or missing pieces within 1 day of delivery. After that, replacements are at the customer’s expense. (Manufacturing defects are handled under the Warranty in Section 8.)
We are not liable for damage caused by the freight company; we will help with the insurance claim.

Delivery address

If a business name is given, we assume the business is open 9 AM to 5 PM, Monday to Friday. Redelivery fees for businesses that are closed at the first attempt are paid by the customer.
If the address is a home, or the carrier finds a home at the same address, the carrier charges a residential fee of up to $150, paid by the customer.
Customers without a business address can pick up at the freight terminal. To have someone else pick up, send the request in writing with a picture of that person’s ID.
Storage fees from the freight company must be paid before the shipment is released.
The customer unloads the shipment at delivery. Lift gate service is available only if requested when ordering, at extra cost.
Any fee caused by wrong information or the customer’s fault is charged to the card used for the purchase, and the customer is notified by email. If the customer believes a charge is wrong, they must tell us within 3 business days so we can dispute it with the carrier.

International orders

International customers pay all shipping costs, including for warranty parts, plus all customs clearance, brokerage, duties, taxes, storage, inspection and any other charges from their country.

8. 5-Year Limited Warranty

What is covered

Wheels and adapters manufactured by Wheels A Million are warranted to the original purchaser to be free from structural defects in materials and workmanship for five (5) years from the delivery date. This warranty is not transferable.

How to make a claim

Text or email clear photos of the part and your order number.
If we need to inspect the part, we will issue an RMA number. Parts sent without an RMA will not be accepted.
The customer pays shipping both ways on all warranty claims. Return shipping must be paid before the part is shipped back to the customer.
If the part is defective, we will repair or replace it at no charge for the part.

Our promise if a claim is denied

Our goal is to keep your truck looking good and safe. If a claim is denied for any reason, we will still replace the damaged wheel or adapter for our cost of the part only, with no labor charge and no markup, plus shipping. This offer is available once per wheel or adapter during the 5-year warranty period.

What is not covered

Finish of any kind (polished, powder coat, chrome or any other finish). There is no warranty on finish.
Impact, curb, pothole or road hazard damage, accidents, or bent wheels (eligible for the cost-of-part replacement above).
Improper installation, or lug nuts not torqued and re-torqued as described in Section 5.
Overloading, racing, or use beyond the vehicle’s rated capacity.
Parts repaired, modified, refinished or re-machined by anyone other than Wheels A Million.
Adapters, spacers, studs, lug nuts or other hardware not made by Wheels A Million.
Normal wear and tear.
Labor, mounting, balancing, towing, rental, lost time, loss of use, or any other incidental or consequential costs.

Other terms

Any implied warranties are limited to the length of this written warranty. This is the only written warranty we offer, and no one may change it verbally.
Every valve stem is checked and replaced if necessary. We do not sell bent wheels.

9. Tires

Tires carry their manufacturer’s warranty only. We will provide the receipt to help with the claim.
Once a tire is mounted, it is no longer returnable.
If tires were ordered and you change your mind before mounting, there is a 30% restocking fee. You may change tire size or brand before mounting and balancing for a 20% restocking fee.

10. Service-Only Orders

There is no warranty on service-only orders (for example, machining or work on wheels you bring us), including powder-coated wheels left for service. We take great care with your wheels, but we cannot guarantee a wheel will be perfect after it is machined or handled.
Service orders must be paid and picked up or shipped within 7 business days of completion, or storage and transport fees may apply.
Items not picked up within 30 days after we send written notice may be sold to cover the costs.

11. Disputes and Chargebacks

If you have any problem, contact us first. We will work with you to make it right.
By paying, the buyer agrees to contact Wheels A Million before starting any credit card chargeback, and to have their bank honor payments for orders made under these Terms.
If a chargeback is filed, warranty service and the cost-of-part promise for that order are suspended until the dispute is closed.

12. General

These Terms are governed by the laws of the State of Florida. Any legal action must be filed in the courts of Broward County, Florida.
We may update these Terms. Changes apply only to orders placed after the update; your order follows the Terms in effect on the day of your first payment.
Wheels A Million does not make verbal agreements that change these Terms. Any change must be written on the invoice.
These Terms bind the buyer and their heirs, legal representatives and assigns.
If any part of these Terms is found unenforceable, the rest remains in effect.